Privacy Policy

1. Introduction

bm77 operates as Bangladesh's trusted online gaming platform, offering cricket betting, live casino, slots, crash games, and more to players aged 21 and above. This Privacy Policy sets out the principles and practices governing the collection, use, storage, and disclosure of personal information submitted by users of the bm77 website and related services accessible at https://bm77.onl.

By registering an account or continuing to use the bm77 platform, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree to any part of this policy, please discontinue use of our services immediately.

2. Information We Collect

bm77 collects personal information from users through various means when you register, use our platform, or contact our support team. The categories of information we may collect include the following:

• Identity information: full legal name, date of birth, gender, and national identification details required for KYC (Know Your Customer) verification.
• Contact information: email address, phone number, and residential address (city/district within Bangladesh).
• Financial information: payment method details such as bKash mobile numbers, Nagad account identifiers, or Rocket wallet references used for deposits and withdrawals. We do not store full banking credentials.
• Technical data: IP address, device type, browser type, operating system, and session duration collected automatically when you access the platform.
• Usage data: game history, betting records, transaction logs, and platform interaction data generated through your activity on bm77.
• Communications data: messages and correspondence exchanged with our support team via email or chat for the purpose of resolving your queries.

3. How We Use Your Information

bm77 uses the personal information we collect for the following legitimate purposes. We do not use your data for any purpose not listed here without first obtaining your explicit consent.

Account Management and KYC Compliance

We use your identity and contact information to register and maintain your bm77 account, verify your age (you must be 21 or older to use our services), conduct KYC checks, and ensure only legitimate users access our gaming platform. This process protects all members of the bm77 community from fraud and identity misuse.

Transaction Processing and Financial Services

Financial information collected is used exclusively to process your deposit and withdrawal requests through supported payment channels including bKash, Nagad, Rocket, and Upay. We use transaction data to generate accurate account statements, resolve payment disputes, and maintain financial audit trails as required by our internal compliance framework.

Platform Improvement and Personalization

Usage and technical data help our team understand how players interact with bm77, identify technical issues, improve game loading speeds, and tailor the experience for Bangladeshi players. We may use aggregated, anonymized data to analyze platform performance. We do not use personal behavioral data for automated individual profiling without your consent.

4. Cookies and Tracking Technologies

bm77 uses cookies and similar tracking technologies to ensure a seamless and reliable experience for all users. When you visit our website, certain types of cookies are placed on your device:

• Essential cookies: required for core platform functionality including login sessions, security tokens, and language preferences.
• Analytics cookies: used to collect anonymized data on page visits, session duration, and navigation patterns to help us improve the platform.
• Preference cookies: store your display settings and game preferences so you do not need to reconfigure them on every visit.
• Security cookies: help us detect and prevent fraudulent activity and protect your account from unauthorized access.

You may configure your browser to refuse or delete cookies; however, doing so may impair certain features of the bm77 platform. By continuing to use our services with cookies enabled, you consent to our cookie practices as described in this section.

5. Data Sharing and Third Parties

bm77 does not sell, rent, or commercially trade your personal data to external parties. However, in the ordinary course of providing our services, we may share limited information with trusted service providers who are contractually bound to handle your data securely and only for purposes specified by bm77. These partners include payment processing intermediaries, identity verification service providers supporting our KYC obligations, and technical infrastructure providers hosting our platform.

We may also disclose your information if required by applicable law, court order, or government authority — and only to the minimum extent necessary to comply with such requirements. In all other circumstances, your data remains confidential within the bm77 operating environment.

6. Data Security Measures

The security of your personal information is a fundamental commitment at bm77. We implement a multi-layered security framework to protect data from unauthorized access, disclosure, alteration, or destruction. Our key security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that communications cannot be intercepted by malicious third parties.
• Secure storage of sensitive account credentials using industry-standard hashing algorithms. We do not store passwords in plain text under any circumstances.
• Regular security audits and vulnerability assessments conducted by our internal technical team to identify and address potential weaknesses in our infrastructure before they can be exploited.
• Access controls limiting internal staff exposure to personal data — only personnel with a legitimate operational need may access user account details, and all access is logged for audit purposes.

7. Data Retention

bm77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulations. In practice, this means account-related data is retained for the duration of your active account relationship with bm77 and for a defined period thereafter to meet any applicable statutory obligations relating to financial record-keeping.

When data is no longer needed, bm77 follows a secure data disposal process to permanently remove or anonymize the information from our systems. You may request early deletion of your data by contacting our support team, subject to any overriding legal retention requirements.

8. Your Privacy Rights

As a user of bm77, you have the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting our support team at [email protected]:

• Right of access: you may request a copy of the personal data bm77 holds about you and obtain information about how it is being used.
• Right of rectification: if you believe any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
• Right of erasure: subject to applicable legal retention requirements, you may request that bm77 delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to object: you have the right to object to bm77 using your data for direct marketing purposes or in any manner that you believe is causing you harm.

We aim to respond to all privacy-related requests within 30 calendar days of receipt. In complex cases or where we require further information to verify your identity before processing the request, we will notify you of any expected delay.

9. Children and Age Restriction

bm77 is strictly an adults-only platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal information from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal information without appropriate authorization, we will take immediate steps to delete that information and terminate the associated account.

Parents and guardians are encouraged to monitor their children's online activities and to use available parental controls to prevent access to age-restricted platforms. If you suspect that a minor is using or has used the bm77 platform, please contact us immediately at [email protected].

10. Changes to This Privacy Policy

bm77 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, evolving industry best practices, or modifications to our platform and services. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this document and, where appropriate, notify registered users via their registered email address or through a notice posted on the bm77 platform.

Your continued use of the bm77 platform after any such update constitutes your acknowledgment and acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bm77 handles your personal information, our dedicated support team is available to assist you. You can reach us by email at [email protected]. We strive to respond to all enquiries within 2 business days (Bangladesh Standard Time, UTC+6).

For responsible gaming support or to report a concern about underage gambling, please also reach out to our support team directly. bm77 takes all such reports seriously and acts promptly to address them.

12. Governing Principles

This Privacy Policy is governed by the principles of fair data processing, user consent, and data minimisation. bm77 is committed to operating as a safe and reliable platform for all Bangladeshi players. We employ fair play standards and SSL encryption throughout our platform to ensure that every interaction — from your first deposit via bKash to placing a cricket bet on the BPL — is protected with the same level of security and confidentiality.